my dialux 4.13 is so slow

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sameeh15
Posts: 3
Joined: Tue Sep 27, 2016 7:31 pm

my dialux 4.13 is so slow

Post by sameeh15 » Wed Sep 28, 2016 6:42 pm

My dialux 4.13 is so slow compared to 4.12 when you open files, and when you run calculations, it closes suddenly specially when i do calcuations.
I tried to import 3ds file but I couldn't at all despite the size is not that big 14 Mb

I feel its better for me to use 4.12 than 4.13?

I appreciate your feedback about these two issues .

T.Magenheimer
Posts: 1235
Joined: Thu Jul 26, 2012 10:16 am

Re: my dialux 4.13 is so slow

Post by T.Magenheimer » Thu Sep 29, 2016 8:26 am

Dear sameeh15,

We found out that it gives performance problems with our newest DIALux version 4.13.

We will recommend you to uninstall your DIALux version 4.13 from your computer system and install our older version 4.12.01 with the following setup link on your system.

DIALux 4.12.0.1 setup link: https://b2b.dial.de/public.php?service= ... 4ecdb81e9f


Kind regards,
Your DIAL Support team

sameeh15
Posts: 3
Joined: Tue Sep 27, 2016 7:31 pm

Re: my dialux 4.13 is so slow

Post by sameeh15 » Sat Oct 08, 2016 10:11 am

Thank you for the answer, i have done one design on the 4.13 with stragle, and now i returned back to 4.12 but not able to open the file. what i have to do to be able to open it again.

When you think you will be able to fix the problems with 4.13?

Thanks

Sameeh

sameeh15
Posts: 3
Joined: Tue Sep 27, 2016 7:31 pm

Re: my dialux 4.13 is so slow

Post by sameeh15 » Sat Oct 08, 2016 10:17 am

I have one more question, please let me know what is the maximum size of 3ds file i can import if i want to make a lighting design .

and why Dialux 4 is so slow when you import successfully 3ds files ? how we can install lights on 3ds files ? and what are the other formats in 3D which dialux 4 can accept ?

thanks

Sameeh

T.Magenheimer
Posts: 1235
Joined: Thu Jul 26, 2012 10:16 am

Re: my dialux 4.13 is so slow

Post by T.Magenheimer » Wed Oct 19, 2016 11:44 am

Dear sameeh15,

Unfortunately it is not possible to open DIALux 4.13 project files in an older version like DIALux 4.12.0.1. DIALux is in general only downward compatible. This means that project files created in an older version can be read in by a newer version. The other way round (opening a file, which has been created in a new version, in an older one) is not possible. This has several reasons, as e.g. the integration of certain new features which cannot be interpreted by an older version (as the features were not available yet).
Within a patch version or minor releases you can also load a 4.12.0.1 project in a DIALux 4.12.0.0 version, so DIALux is in this case also upward compatible.

DIALux can calculate projects with 3D objects up to the sum of about 20,000 surfaces without problems. From 20,000 surface, it depends on the performance of your computer, if you have problems with the calculation and performance in our software.


Kind regards,
Your DIAL Support Team

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