The project stopped working, the program also deleted the main project file.

Locked
MartinPykaCora
Posts: 6
Joined: Wed Nov 13, 2019 10:39 am

The project stopped working, the program also deleted the main project file.

Post by MartinPykaCora » Tue Mar 24, 2020 1:00 pm

The project stopped working, the program also deleted the main project file.
Can you bring it back to me?

https://wetransfer.com/downloads/fde0f6 ... 037/5896cf

Csuleiman
Posts: 1942
Joined: Wed Mar 07, 2012 3:07 pm

Re: The project stopped working, the program also deleted the main project file.

Post by Csuleiman » Tue Mar 24, 2020 1:11 pm

Hello MartinPykaCora,

Unfortunately, we have no good news for you. Our developer was not able to restore the original project file. During the last saving process, incorrect information was written that no longer allows the file to be opened. This information can no longer be repaired by us.

In case of such problems, there remains always a possibility to get at least a part of your data back. For this, there is the backup file, which is to be found in the same directory as the original file. It is named equally but with the additional extension .bak ("project name.dlx.bak"). You can use this file in DIALux if you simply renames it to "project name 1.dlx". After the renaming the file should be readable as every other DIALux project file.

To avoid such a dramatic loss of your work, we recommend you to save your project file several times during your planning to a local folder. In addition, you should save your files before calculating, too.

Best regards,
DIAL Support Team

Locked

Who is online

Users browsing this forum: No registered users and 1 guest