Search found 1772 matches

by Csuleiman
Tue Mar 31, 2020 7:59 am
Forum: Problems
Topic: importULD_Mouseover is null
Replies: 3
Views: 29

Re: importULD_Mouseover is null

Hallo nsbau, Bei dieser Fehlermeldung möchte ich Sie gerne auf den unten stehenden Link verweisen: https://dialux4.support-de.dial.de/support/solutions/articles/9000167140-probleme-mit-der-eigenen-datenbank-\ Hier können wir von unserer Seite leider nichts machen. Dennoch können Sie unsere DIALux-So...
by Csuleiman
Mon Mar 30, 2020 7:04 am
Forum: Using DIALux evo
Topic: Problemas con descarga luminarias
Replies: 1
Views: 48

Re: Problemas con descarga luminarias

Hello pelangon, Maybe the "DIAL Communication Service" is deactivated on your computer system. This service is responsible for the exchange of data between different processes e.g. catalogs, documentation and so on. DIALux will not function correctly, if this service is deactivated or uninstalled. T...
by Csuleiman
Mon Mar 30, 2020 6:58 am
Forum: Problems
Topic: Street Lighting_Documentation
Replies: 2
Views: 43

Re: Street Lighting_Documentation

Hello pchai, The information given in the luminaire product data sheet always refers to the unmodified luminaire with the original manufacturer's data. If you now modify the luminaire and use it in road planning, you will only receive the modified values in the "Planning results" output page, which ...
by Csuleiman
Mon Mar 30, 2020 6:50 am
Forum: Gallery
Topic: facade lighting with dial software
Replies: 1
Views: 39

Re: facade lighting with dial software

Very nice job!

Best regards,
DIAL Support Team
by Csuleiman
Mon Mar 30, 2020 6:50 am
Forum: Problems
Topic: Indoor Utilization Profiles not showing
Replies: 1
Views: 44

Re: Indoor Utilization Profiles not showing

Hello tan2016, We would like to check the problem directly in evo. Therefore we would like to ask you to provide us with the evo project file for analysis. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de...
by Csuleiman
Mon Mar 30, 2020 6:46 am
Forum: Using DIALux 4
Topic: dimension area with negative values
Replies: 1
Views: 14

Re: dimension area with negative values

Hello SaipEmp,

Please provide us with the DIALux project file to get a deeper look into the issue. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team
by Csuleiman
Fri Mar 27, 2020 6:13 am
Forum: Problems
Topic: iluminaria
Replies: 1
Views: 46

Re: iluminaria

Hello Mari Preciado, We would like to check the problem directly in DIAlux. Therefore we would like to ask you to provide us with the luminaire file for analysis and some explanatory screenshots that show the problem in detail. It would be of help if you could send us the link to this topic so that ...
by Csuleiman
Thu Mar 26, 2020 12:51 pm
Forum: Problems
Topic: Not able to import cad
Replies: 4
Views: 63

Re: Not able to import cad

Hello Kosal, Your DWG file contains a .SHX file that was created as external reference when you saved the DWG file. This creation of the external references must be avoided when saving the drawing file, as our evo software cannot process such references. You can try to include this reference as a bl...
by Csuleiman
Thu Mar 26, 2020 12:05 pm
Forum: Problems
Topic: Not able to import cad
Replies: 4
Views: 63

Re: Not able to import cad

Hello Kosal, DWG/ DXF files saved in newer AutoCAD formats cannot be imported into our DIALux software. Therefore, please save the DWG files in an older AutoCAD version (evo is valid until AutoCAD 2013 and DIALux 4.13 until AutoCAD 2010) and try to import them into DIALux. If you still have problems...
by Csuleiman
Thu Mar 26, 2020 10:37 am
Forum: Wishes/suggestions
Topic: sideways xreferences
Replies: 1
Views: 38

Re: sideways xreferences

Hello zaleo,

We will forward your suggestion to our product owner. They will discuss your issue intensively and add your wish to our improvement list for future evo versions. Thank you for your important feedback!

Best regards,
DIAL Support Team