Hallo nsbau, Bei dieser Fehlermeldung möchte ich Sie gerne auf den unten stehenden Link verweisen: https://dialux4.support-de.dial.de/support/solutions/articles/9000167140-probleme-mit-der-eigenen-datenbank-\ Hier können wir von unserer Seite leider nichts machen. Dennoch können Sie unsere DIALux-So...

Hello pelangon, Maybe the "DIAL Communication Service" is deactivated on your computer system. This service is responsible for the exchange of data between different processes e.g. catalogs, documentation and so on. DIALux will not function correctly, if this service is deactivated or uninstalled. T...

Hello pchai, The information given in the luminaire product data sheet always refers to the unmodified luminaire with the original manufacturer's data. If you now modify the luminaire and use it in road planning, you will only receive the modified values in the "Planning results" output page, which ...

Very nice job!

Best regards,
DIAL Support Team

Hello tan2016, We would like to check the problem directly in evo. Therefore we would like to ask you to provide us with the evo project file for analysis. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de...

Hello SaipEmp,

Please provide us with the DIALux project file to get a deeper look into the issue. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dial.de'.

Best regards,
DIAL Support Team

Hello Mari Preciado, We would like to check the problem directly in DIAlux. Therefore we would like to ask you to provide us with the luminaire file for analysis and some explanatory screenshots that show the problem in detail. It would be of help if you could send us the link to this topic so that ...

Hello Kosal, Your DWG file contains a .SHX file that was created as external reference when you saved the DWG file. This creation of the external references must be avoided when saving the drawing file, as our evo software cannot process such references. You can try to include this reference as a bl...

Hello Kosal, DWG/ DXF files saved in newer AutoCAD formats cannot be imported into our DIALux software. Therefore, please save the DWG files in an older AutoCAD version (evo is valid until AutoCAD 2013 and DIALux 4.13 until AutoCAD 2010) and try to import them into DIALux. If you still have problems...

Hello zaleo,

We will forward your suggestion to our product owner. They will discuss your issue intensively and add your wish to our improvement list for future evo versions. Thank you for your important feedback!

Best regards,
DIAL Support Team