Dear beta-pt, The problem only occurs in some languages in evo. We have already forwarded this problem to our development department. We would therefore like to recommend that you carry out the street lighting planning in evo in English, as this error message does not occur in English. This bug will...

Dear knjaz, As a rule, deleting the DWG before opening the documentation should be a possible solution. However, we would like to take a closer look at the performance problem in your project. Therefore we would like to ask you to send us the evo project file. Please include the link to this thread ...

Dear r.voci@cs-europe.com, When working with the real-time calculation feature you will get results which are calculated in real-time. The output shows you the regular calculation which is accurately. You will always get the right calculation results after calculating the scene. The real-time calcul...

Dear knjaz, Usually DWG drawings inflate the PDF file very much. Furthermore, saved views or very complex 3DS objects can drastically affect the PDF size. Maybe you can check this in your project file. Unfortunately, there is no workaround we can offer for this except that you can delete the DWG fil...

Dear alie, The problem is caused by an unusual large floor element. We just changed the size of the floor element and calculated the project once again. Afterwards we got results for the GR values as requested. We have sent you the modified and calculated project file via WeTransfer. Best regards, D...

Dear nhocyeu, We saved your two DWG files again in an older AutoCAD version (2010 and 2007) and were then able to import both DWGs into DIALux 4 without any problems. However, your original DWG files could not be imported and crashed. Therefore you should use our newly saved DWG file for your furthe...

Dear Richard,

nice video and great job!

Best regards,
DIAL Support Team

Dear Archtube, Yes, the calculation results will be according to your adaptions of the LDT file. Regarding your problem, please have a look at the following thread. Please check where you have inserted the missing objects. https://dxboard.dialux.com/viewtopic.php?f=17&t=83698&p=100983&hilit=building...

Dear alie, Please be so kind to provide us with the problematic evo project file and some explaining screenshots of the problem. It would be of help if you could send us the link to this topic, so that we could better assign this issue. Our email address is 'Support@dial.de'. Best regards, DIAL Supp...

Dear nhocyeu, DWG files created in a new AutoCAD format (newer than 2013) could not be interpreted by DIALux 4.13 nor in evo. When you encounter such problems during the import of DWG files, please save the problematic DWG files simply in an older AutoCAD format (AutoCAD 2010). We will send you the ...