Search found 2458 matches

by Csuleiman
Fri Jul 01, 2022 7:10 am
Forum: Problems
Topic: All the Walls disappeared on one of my buildings
Replies: 2
Views: 219

Re: All the Walls disappeared on one of my buildings

Hello Daniell, We were able to locate the error. It was a geometry problem, which we could fix directly in your evo project file. Under the following link, you can download the repaired evo project file: https://b2b.dial.de/index.php/s/GPYCZpAfc5nKlJT Please check if the problem you described still ...
by Csuleiman
Tue Jun 21, 2022 8:45 am
Forum: Problems
Topic: Lichtberechnung wird nicht durchgeführt
Replies: 3
Views: 272

Re: Lichtberechnung wird nicht durchgeführt

Hallo Hieu Ho, die Berechnungsprobleme wurden durch ein zu großes Bodenelement verursacht. Um die Rechenzeit zu verkürzen und die Performance des Projekts positiv zu beeinflussen, sollte das Bodenelement nicht allzu groß sein. Je größer das Bodenelement ist, desto länger dauert die Rechenzeit. Wir h...
by Csuleiman
Tue Jun 21, 2022 7:27 am
Forum: Problems
Topic: Lichtberechnung wird nicht durchgeführt
Replies: 3
Views: 272

Re: Lichtberechnung wird nicht durchgeführt

Hallo Hieu Ho,

könnten Sie uns bitte das entsprechende evo Projekt zwecks Analyse zusenden. Dann können wir uns das Problem direkt in evo 10.1 anschauen. Bitte senden Sie die Dateien und den Link zu diesem Thread an 'support@dialux.com'.

Freundliche Grüße,
DIAL Support Team
by Csuleiman
Mon Jun 20, 2022 6:38 am
Forum: Problems
Topic: Dialux report error codes
Replies: 1
Views: 290

Re: Dialux report error codes

Hello Neos12345, Please provide us with the evo project file and also the PDF document so that we can check the problem. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'. Best regards, DIAL Support Team
by Csuleiman
Fri Jun 17, 2022 11:37 am
Forum: Problems
Topic: Geometry problems
Replies: 2
Views: 513

Re: Geometry problems

Hello Amanda,

We checked your project file, but could not reproduce the problem as you described. Nevertheless, we have deleted a geometry file in your project file which may has caused the problem. We have sent you the edited project file via email.

Best regards,
DIAL Support Team
by Csuleiman
Fri Jun 17, 2022 11:33 am
Forum: Using DIALux evo
Topic: Missing options in report documents
Replies: 1
Views: 594

Re: Missing options in report documents

Hello Zk_Engineer,

You just have to click on the “Edit” button to get all documentation pages. Please see screenshot below.

Screenshot.png
Screenshot.png (114.08 KiB) Viewed 531 times
Best regards,
DIAL Support Team
by Csuleiman
Fri Jun 17, 2022 7:35 am
Forum: Problems
Topic: Bug: Editing windows and walls corrupts file
Replies: 3
Views: 385

Re: Bug: Editing windows and walls corrupts file

Hello Wimads2,

We would be pleased to email you the instructions for repairing such evo projects. In a few minutes you will receive a private email. Please try this suggested solution in your evo projects.

Best regards,
DIAL Support Team
by Csuleiman
Tue Jun 14, 2022 9:28 am
Forum: Problems
Topic: Bug: Editing windows and walls corrupts file
Replies: 3
Views: 385

Re: Bug: Editing windows and walls corrupts file

Hello Wimads2, In these cases, such projects can usually be repaired if a specific geometry file is deleted directly from the repository. Therefore please send us one of the problematic project files so that we can check the problem. It would be of help if you could send us the link to this topic so...
by Csuleiman
Fri Jun 10, 2022 12:06 pm
Forum: Using DIALux 4
Topic: Annoying warnings (how to get rid of them )
Replies: 1
Views: 565

Re: Annoying warnings (how to get rid of them )

Hello Mr. Bakker, As we no longer offer technical support nor development work in DIALux 4, we are unfortunately not really able to help you with this. We strongly recommend using DIALux evo. As the successor to DIALux 4, DIALux evo offers a lot more features, a more convenient interface and uses th...
by Csuleiman
Thu Jun 09, 2022 4:07 pm
Forum: Problems
Topic: Geometry problems
Replies: 2
Views: 513

Re: Geometry problems

Hello Amanda,

Please provide us with the DIALux project file so that we can check the problem. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.

Best regards,
DIAL Support Team