Search found 2150 matches

by Csuleiman
Thu Sep 16, 2021 10:48 am
Forum: Problems
Topic: Black blocks in raytracing image
Replies: 1
Views: 20

Re: Black blocks in raytracing image

Hello Mac,

Please provide us with the evo project file so that we could check the problem directly in evo. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.

Best regards,
DIAL Support Team
by Csuleiman
Thu Sep 16, 2021 9:27 am
Forum: Problems
Topic: The results are different for two rooms with same area and same parameters
Replies: 1
Views: 206

Re: The results are different for two rooms with same area and same parameters

Hello Ahmed@Emam, We have analysed your evo project. We noticed that the luminaires have different wall distances in both rooms? Please take a look at the two screenshots below. This is the reason why the results are not identical. Screenshot 1.jpg Screenshot 2.jpg Best regards, DIAL Support Team
by Csuleiman
Wed Sep 15, 2021 9:08 am
Forum: Problems
Topic: Cannot Install Dialux 4.13.02
Replies: 3
Views: 37

Re: Cannot Install Dialux 4.13.02

Hello Murali Sundaram,

You are welcome. We are glad that we could help you. :)

Best regards,
DIAL Support Team
by Csuleiman
Wed Sep 15, 2021 5:33 am
Forum: Problems
Topic: Cannot Install Dialux 4.13.02
Replies: 3
Views: 37

Re: Cannot Install Dialux 4.13.02

Hello Murali Sundaram, The C++ Runtime is a framework from Microsoft. Sometimes the installation of the frameworks can lead to problems. Therefore, we would like to ask you to completely uninstall all C++ Redistributable Packages. Screenshot 1.png Then please download the Visual C++ 2008 Redistribut...
by Csuleiman
Tue Sep 14, 2021 11:18 am
Forum: Using DIALux evo
Topic: No CCT in documentation table sheet
Replies: 2
Views: 155

Re: No CCT in documentation table sheet

Hello WojciechSz,

You must select the second layout alternative in the "Luminaire list" output page and make the corresponding selection in the configuration. Please see screenshot below.

Screenshot.jpg
Screenshot.jpg (199.99 KiB) Viewed 151 times

Best regards,
DIAL Support Team
by Csuleiman
Mon Sep 13, 2021 7:59 am
Forum: Problems
Topic: Nach Update auf 9.2 reagiert Malwarebytes
Replies: 2
Views: 139

Re: Nach Update auf 9.2 reagiert Malwarebytes

Hallo Woti, svr jedem Release unserer DIALux evo-Software wird sichergestellt, dass unser evo-Setup virenfrei und unbedenklich zu installieren ist. Kurz nach dem Release kommt es jedoch immer wieder vor, dass Anti-Virus-Programme auf unser Setup mit einer falschen Positivmeldung reagieren, schlicht ...
by Csuleiman
Fri Sep 10, 2021 8:10 am
Forum: Problems
Topic: Wall suddenly disappear
Replies: 2
Views: 168

Re: Wall suddenly disappear

Hello thud, We were able to locate the error. It was a geometry problem, which we could fix directly in your evo project file. Under the following link, you will find the repaired evo project file: https://b2b.dial.de/index.php/s/OMmBbJxc7gFKFYP Please check if the problem you described still exists...
by Csuleiman
Fri Sep 10, 2021 7:56 am
Forum: Using DIALux evo
Topic: Boden erstreckt sich über alle Räume
Replies: 2
Views: 225

Re: Boden erstreckt sich über alle Räume

Hallo Herr Jahn,

vielen Dank für die Zusendung Ihres evo Projekts. Es handelte sich hierbei um einen Geometriefehler in Ihrer Projektdatei, den wir direkt beheben konnten. Wir haben Ihnen das bearbeitete evo Projekt bereits per Email zugesendet.

Freundliche Grüße,
DIAL Support Team
by Csuleiman
Thu Sep 09, 2021 9:13 am
Forum: Problems
Topic: Everything Pink
Replies: 1
Views: 152

Re: Everything Pink

Hello Steve,

We have already heard of such a problem from another user. At that time it was due to the settings of the graphics card. We would therefore like to recommend that you check your graphics card settings and, if necessary, carry out a driver update.

Best regards,
DIALux Support Team
by Csuleiman
Wed Sep 08, 2021 7:22 am
Forum: Using DIALux evo
Topic: Missing Walls
Replies: 3
Views: 266

Re: Missing Walls

Hi Phil,

Thank you for providing us with your project file. We were able to locate the error. It was a geometry problem, which we could fix directly in your evo project file. We have sent you the modified evo project file via email.

Best regards,
DIAL Support Team