Search found 2484 matches

by Csuleiman
Wed Nov 02, 2022 6:49 am
Forum: Problems
Topic: Dx11 Circle potecial
Replies: 2
Views: 224

Re: Dx11 Circle potecial

Hello beta-pt,

You can switch off the energy tacho by deactivating the corresponding icon in the display options. Please see screenshot below.

Image.png
Image.png (70.12 KiB) Viewed 180 times

Best regards,
DIAL Support Team
by Csuleiman
Wed Nov 02, 2022 6:47 am
Forum: Problems
Topic: DIALux evo 11 documentation generation problem
Replies: 1
Views: 160

Re: DIALux evo 11 documentation generation problem

Hello dimpeev,

You have indeed detected a new bug in the current evo 11.0 version. We have just created a bug ticket for our development team. This bug will be fixed as soon as possible.

Best regards,
DIAL Support Team
by Csuleiman
Wed Oct 26, 2022 6:15 am
Forum: Problems
Topic: Evo11
Replies: 8
Views: 534

Re: Evo11

Hello Saoshi,

Please provide us with the evo project file so that we can check the problem. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.

Best regards,
DIAL Support Team
by Csuleiman
Mon Oct 24, 2022 7:07 am
Forum: Problems
Topic: calculation result and weird line
Replies: 2
Views: 228

Re: calculation result and weird line

Hello Saoshi,

To solve the problem, we removed a graphic file and the calculation results from the repository. Afterwards, we recalculated the project once. We've send you the edited and calculated evo project file via email.

Best regards,
DIAL Support Team
by Csuleiman
Fri Oct 21, 2022 12:00 pm
Forum: Problems
Topic: calculation result and weird line
Replies: 2
Views: 228

Re: calculation result and weird line

Hello Saoshi,

Please provide us with the evo project file so that we can check both problems. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.

Best regards,
DIAL Support Team
by Csuleiman
Fri Oct 21, 2022 6:05 am
Forum: Problems
Topic: Außenbereich wird nicht berechnet
Replies: 2
Views: 167

Re: Außenbereich wird nicht berechnet

Hallo Lenny_TheMachine,

wir haben die Projektdatei mit der Standard-Berechnung durchgeführt. Danach waren alle Flächen vollständig berechnet.
Wir haben Ihnen die berechnete Projektdatei bereits per WeTransfer zugeschickt.

Freundliche Grüße,
DIAL Support Team
by Csuleiman
Fri Oct 21, 2022 5:55 am
Forum: Problems
Topic: DIALux evo 11 lagging
Replies: 7
Views: 432

Re: DIALux evo 11 lagging

Hello msbadr, Unfortunately, we cannot reproduce the performance problem in evo 11.0 in your project. However, the cause could be the very complex 3D object you are using in your project. Maybe you could send us a video which shows the steps of your workflow until the problem ouccurs. Just for your ...
by Csuleiman
Fri Oct 21, 2022 4:49 am
Forum: Using DIALux evo
Topic: Unable to open .dlx files
Replies: 2
Views: 409

Re: Unable to open .dlx files

Hi deelz, Unfortunately, we have no good news for you. We are not able to restore the original project file. During the last saving process, incorrect information was written that no longer allows the file to be opened. This information can no longer be repaired by us. In case of such problems, ther...
by Csuleiman
Thu Oct 20, 2022 8:49 am
Forum: Problems
Topic: Ausgabe verdrehte Werte
Replies: 4
Views: 503

Re: Ausgabe verdrehte Werte

Hallo Herr Link, wir haben gestern die neue evo 11.0 Version veröffentlicht, in der u.a. das Problem mit den verdrehten Werten in der Dokumentation behoben worden ist. Wir möchten Ihnen daher empfehlen, ein Update auf diese Version durchzuführen. Sie können sich das evo Setup von unserer Website (ht...
by Csuleiman
Thu Oct 20, 2022 8:13 am
Forum: Using DIALux evo
Topic: Reflection factors
Replies: 1
Views: 318

Re: Reflection factors

Hello carlos.suarez,

The reflection factors can be found in the room summary of the documentation. Please see screenshot below.

Screenshot.jpg
Screenshot.jpg (436.3 KiB) Viewed 315 times

Best regards,
DIAL Support Team