Hello Daniell, We were able to locate the error. It was a geometry problem, which we could fix directly in your evo project file. Under the following link, you can download the repaired evo project file: https://b2b.dial.de/index.php/s/GPYCZpAfc5nKlJT Please check if the problem you described still ...

Hallo Hieu Ho, die Berechnungsprobleme wurden durch ein zu großes Bodenelement verursacht. Um die Rechenzeit zu verkürzen und die Performance des Projekts positiv zu beeinflussen, sollte das Bodenelement nicht allzu groß sein. Je größer das Bodenelement ist, desto länger dauert die Rechenzeit. Wir h...

Hallo Hieu Ho,

könnten Sie uns bitte das entsprechende evo Projekt zwecks Analyse zusenden. Dann können wir uns das Problem direkt in evo 10.1 anschauen. Bitte senden Sie die Dateien und den Link zu diesem Thread an 'support@dialux.com'.

Freundliche Grüße,
DIAL Support Team

Hello Neos12345, Please provide us with the evo project file and also the PDF document so that we can check the problem. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'. Best regards, DIAL Support Team

Hello Amanda,

We checked your project file, but could not reproduce the problem as you described. Nevertheless, we have deleted a geometry file in your project file which may has caused the problem. We have sent you the edited project file via email.

Best regards,
DIAL Support Team

Hello Zk_Engineer,

You just have to click on the “Edit” button to get all documentation pages. Please see screenshot below.

Best regards,
DIAL Support Team

Hello Wimads2,

We would be pleased to email you the instructions for repairing such evo projects. In a few minutes you will receive a private email. Please try this suggested solution in your evo projects.

Best regards,
DIAL Support Team

Hello Wimads2, In these cases, such projects can usually be repaired if a specific geometry file is deleted directly from the repository. Therefore please send us one of the problematic project files so that we can check the problem. It would be of help if you could send us the link to this topic so...

Hello Mr. Bakker, As we no longer offer technical support nor development work in DIALux 4, we are unfortunately not really able to help you with this. We strongly recommend using DIALux evo. As the successor to DIALux 4, DIALux evo offers a lot more features, a more convenient interface and uses th...

Hello Amanda,

Please provide us with the DIALux project file so that we can check the problem. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.

Best regards,
DIAL Support Team