Search found 1663 matches

by T.Magenheimer
Thu Aug 18, 2022 8:26 am
Forum: Using DIALux evo
Topic: SURROUND RATIO CALCULATION
Replies: 1
Views: 126

Re: SURROUND RATIO CALCULATION

Dear kikeblackberry, Thank you very much for your request. The EIR is always specified when: - Either on both sides no evaluation field with a class for illuminance adjoins. In this case, the worst value is taken from both results. - If only on one side there is an adjacent evaluation field with a c...
by T.Magenheimer
Wed Aug 17, 2022 8:31 am
Forum: Using DIALux evo
Topic: Targets are greyed out in the Results pane
Replies: 1
Views: 24

Re: Targets are greyed out in the Results pane

Dear gjngss,

This is not possible with a calculation surface. However, to achieve this, you can draw a space in an exterior design and for this space you can then select a usage profile and achieve target values.

Screenshot.JPG
Screenshot.JPG (79.96 KiB) Viewed 13 times

Best regards
Your DIAL Support Team
by T.Magenheimer
Wed Aug 17, 2022 7:55 am
Forum: Using DIALux evo
Topic: Räume über mehrere Etagen
Replies: 4
Views: 153

Re: Räume über mehrere Etagen

Hallo Herr Schomann, Sie können uns gerne einmal die problematische Projektdatei für eine Analyse an die Mailadresse 'Support@dial.de' schicken. Beschreiben Sie das Problem in dem Projekt bitte mit der Hilfe einiger erklärender Screenshots und fügen Sie einen Link dieses Threads in die Mail ein. Mit...
by T.Magenheimer
Tue Aug 16, 2022 12:16 pm
Forum: Using DIALux evo
Topic: Räume über mehrere Etagen
Replies: 4
Views: 153

Re: Räume über mehrere Etagen

Hallo Markus Schomann,

Ihr eingefügtes Bild kann ich leider nicht sehen, aber eigentlich sollte es keinerlei Unterschiede geben.


Mit freundlichen Grüßen
Ihr DIAL Support-Team
by T.Magenheimer
Tue Aug 16, 2022 12:10 pm
Forum: Wishes/suggestions
Topic: Overview of squaremeters for each Typ of room specification
Replies: 1
Views: 203

Re: Overview of squaremeters for each Typ of room specification

Dear Lukas

Thank you very much for your feedback. We will put this point on our improvement list and will forward it to our product owners.


Best regards
Your DIAL Support Team
by T.Magenheimer
Tue Aug 16, 2022 12:08 pm
Forum: Problems
Topic: Luminaires not emitting lumens
Replies: 1
Views: 85

Re: Luminaires not emitting lumens

Dear ricardsaa, So far, we have only implemented a beta version of the IFC import in our evo software. Therefore, there may still be problems when trying to import some IFC files, for which we cannot currently provide you with a workaround. In our knowledge base, you will find helpful information re...
by T.Magenheimer
Tue Aug 16, 2022 12:04 pm
Forum: Wishes/suggestions
Topic: Output language & utilization profile description
Replies: 1
Views: 98

Re: Output language & utilization profile description

Dear Alan,

Thank you very much for your feedback. We will put this point on our improvement list and will forward it to our product owners.


Best regards
Your DIAL Support Team
by T.Magenheimer
Wed Jul 20, 2022 9:58 am
Forum: Problems
Topic: Dialux Evo stürzt ab bei neuer Innenraumkonturen zeichen / Dialux crashes while drawing new inner room contour
Replies: 1
Views: 54

Re: Dialux Evo stürzt ab bei neuer Innenraumkonturen zeichen / Dialux crashes while drawing new inner room contour

Hallo lrsr,

könnten Sie uns bitte das entsprechende evo Projekt zwecks Analyse zusenden. Dann können wir uns das Problem direkt in evo 10.1 anschauen. Bitte senden Sie die Dateien und den Link zu diesem Thread an 'support@dialux.com'.


Freundliche Grüße,
DIAL Support Team
by T.Magenheimer
Mon Jul 18, 2022 7:27 am
Forum: Problems
Topic: Dialux EVO 10.1 - An error occurred while calculating
Replies: 1
Views: 121

Re: Dialux EVO 10.1 - An error occurred while calculating

Dear reybrizon,

Please provide us with the DIALux project file so that we can check the problem. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.


Best regards,
DIAL Support Team
by T.Magenheimer
Mon Jul 18, 2022 7:26 am
Forum: Problems
Topic: Warning "Storey contour is unusually small or unusually large"
Replies: 3
Views: 212

Re: Warning "Storey contour is unusually small or unusually large"

Hi kikeblackberry,

It is good to hear that you were able to solve the problem by splitting the big project into several smaller projects.


Best regards
Your DIAL Support Team