Probles with installation Dialux 8.2

crashes, error report
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PascalBestLed
Posts: 5
Joined: Tue Nov 05, 2019 3:35 pm

Probles with installation Dialux 8.2

Post by PascalBestLed » Mon Dec 02, 2019 2:44 pm

Hello everyone,

I can not install de latest version of Dialux 8.2. I keep getting an error when i start the installation.

I was wondering if anyone have had the same problem and does anyone know if there is a solution to this problem. I believe we have tried
everything to solve this problem and by we i mean my IT support genius, but he could not find a solution that works.

In the attachments ar screenshots of the error and de information of my graphics card.

I'm looking forward to a reaction and a great solution.

Kind regards,

Pascal van de Loo
BestLed B.V.
Attachments
Info videokaart.jpg
This is the information of the graphics card i use
Info videokaart.jpg (84.98 KiB) Viewed 65 times
Foutmelding installatie Dialux 8.2.jpg
This is the error i get when i start the installation
Foutmelding installatie Dialux 8.2.jpg (16.13 KiB) Viewed 65 times

kvkozierowski
Posts: 369
Joined: Mon Mar 19, 2012 9:29 am
Contact:

Re: Probles with installation Dialux 8.2

Post by kvkozierowski » Tue Dec 03, 2019 6:52 am

Hello Pascal,

If not already done, please install the latest graphics card driver from nvidia (or Win10: https://www.nvidia.com/Download/driverR ... 5056/en-us).

Best regards
Kolja

PascalBestLed
Posts: 5
Joined: Tue Nov 05, 2019 3:35 pm

Re: Probles with installation Dialux 8.2

Post by PascalBestLed » Tue Dec 03, 2019 2:16 pm

Hello Kolja,

We have already and again tried this but is still is not working.

Thank you for your feedback and i hope there is someone with an other solution.

Kind regards,

Pascal van de Loo
BestLed B.V.

PascalBestLed
Posts: 5
Joined: Tue Nov 05, 2019 3:35 pm

Re: Probles with installation Dialux 8.2

Post by PascalBestLed » Thu Dec 05, 2019 6:52 am

Hello everyone,

The problem is solved.

At first we tried to install evo 8.2 in a remote desktop situation but after a while my IT guru was
so clever to try installing straight on the machine. We took it out of the network, connected a monitor
directly and than it worked.

Thanks for the support and have a nice day you all.

Kind regards,

Pascal van de Loo
BestLed B.V.

Csuleiman
Posts: 1658
Joined: Wed Mar 07, 2012 3:07 pm

Re: Probles with installation Dialux 8.2

Post by Csuleiman » Thu Dec 05, 2019 7:49 am

Hello Pascal,

We are pleased hearing that you managed to solve this issue.

Best regards,
DIAL Support Team

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