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led strip

Posted: Thu May 06, 2021 11:05 am
by AlexG
Hello
1) In the Manufacturer, I can see ERCO Lighting but I can't in the product search. Why?
2) I got a room with a led strip and a box under an "insert seiling". But the result is not what I expect.
Do you know where can the problem be? The light seems to go over the box.


Thanks a lot
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Re: led strip

Posted: Thu May 06, 2021 11:43 am
by Csuleiman
Hello AlexG,

The first point is not entirely clear for us. Could you please describe your problem with Erco in more detail. Preferably by means of some explanatory screenshots.

There are two alternatives for planning a light cove. Either you insert room elements or use a suspended ceiling, which you would of course have to process by means of a cut-out. This way, no light should escape downwards, which is the case when using cuboids.

Best regards,
DIAL Support Team

Re: led strip

Posted: Fri May 07, 2021 11:45 am
by AlexG
I can see ERCO
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I can't see ERCO
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I can't find ERCO
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Thanks with the second point. With a room element works.

Re: led strip

Posted: Fri May 07, 2021 12:21 pm
by Csuleiman
Hello AlexG,

Erco is our DIALux partner, but has not yet entered into a Lumsearch partnership. Therefore, you will not find this manufacturer in Lumsearch. However, you can download the Erco plugin or use the online catalogue directly to get the luminaires you are looking for.

Best regards,
DIAL Support Team