Missing room

crashes, error report
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rbw2
Posts: 4
Joined: Mon Jun 07, 2021 7:26 pm

Missing room

Post by rbw2 » Tue Jun 08, 2021 12:05 pm

Hi there,

I am a new Dialux Evo user, so firstly thanks for creating such great software!

I am building my first proper model and am struggling with an issue of a missing room. The room is drawn on plan view, but does not show in 3D view.
dialux_missing_room_plan.png
dialux_missing_room_plan.png (21.63 KiB) Viewed 347 times
dialux_missing_room_3d.png
dialux_missing_room_3d.png (136.65 KiB) Viewed 347 times
I am also having strange issues with surfaces and objects randomly losing material information as well as cutouts disappearing until I select the green cutout and turn on/off limit cutting depth. I can fix these, but it’s frustrating to have to do it all the time so wonder if I’m doing something fundamentally wrong.

Any advice would be appreciated.

Csuleiman
Posts: 2137
Joined: Wed Mar 07, 2012 3:07 pm

Re: Missing room

Post by Csuleiman » Tue Jun 08, 2021 3:25 pm

Hi rbw2,

Please provide us with the evo project file so that we could check the behaviour directly in evo 9.2. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.

Best regards,
DIAL Support Team

rbw2
Posts: 4
Joined: Mon Jun 07, 2021 7:26 pm

Re: Missing room

Post by rbw2 » Tue Jun 08, 2021 5:56 pm

Thanks so much. Project file has been sent.

Csuleiman
Posts: 2137
Joined: Wed Mar 07, 2012 3:07 pm

Re: Missing room

Post by Csuleiman » Wed Jun 09, 2021 6:47 am

Hi rbw2,

We were able to locate the error. It was a geometry problem, which we could fix directly in your evo project file. We have sent you the the repaired evo project file via email.

Best regards,
DIAL Support Team

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