hola.por favor, necesito vuestra ayuda. la luz atraviesa la zona de calculo. Porque

questions regarding the handling of DIALux evo. (features, tools, options, settings)
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malmcl
Posts: 3
Joined: Mon May 04, 2020 12:01 pm

hola.por favor, necesito vuestra ayuda. la luz atraviesa la zona de calculo. Porque

Post by malmcl » Thu Oct 21, 2021 11:46 am

Hello.
Pplease, I need your help.
The light passes through the calculation area.
Why?
Regard
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Csuleiman
Posts: 2275
Joined: Wed Mar 07, 2012 3:07 pm

Re: hola.por favor, necesito vuestra ayuda. la luz atraviesa la zona de calculo. Porque

Post by Csuleiman » Thu Oct 21, 2021 12:07 pm

Hello malmcl,

Please provide us with the evo project file so that we could check the problem directly in evo. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.

Best regards,
DIAL Support Team

malmcl
Posts: 3
Joined: Mon May 04, 2020 12:01 pm

Re: hola.por favor, necesito vuestra ayuda. la luz atraviesa la zona de calculo. Porque

Post by malmcl » Thu Oct 21, 2021 12:27 pm

thanks.

Csuleiman
Posts: 2275
Joined: Wed Mar 07, 2012 3:07 pm

Re: hola.por favor, necesito vuestra ayuda. la luz atraviesa la zona de calculo. Porque

Post by Csuleiman » Fri Oct 22, 2021 7:47 am

Hello malmcl,

This is a normal behaviour that the light passes through the calculation surfaces. The calculation surfaces are not solid objects and are considered virtual surfaces on which to measure. You will therefore get results on these surfaces.

Best regards,
DIAL Support Team

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