Cannot use My Database of Dialux

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bowen
Posts: 1
Joined: Fri Apr 12, 2019 10:57 pm

Cannot use My Database of Dialux

Post by bowen » Fri Apr 12, 2019 11:04 pm

Hi there,

Today, when I tried to open My Database, nothing appeared:
Screenshot - 4_12_2019 , 3_59_51 PM.png
Screenshot - 4_12_2019 , 3_59_51 PM.png (53.83 KiB) Viewed 127 times
Then Error message popped up:
Screenshot - 4_12_2019 , 4_01_41 PM.png
Screenshot - 4_12_2019 , 4_01_41 PM.png (9.78 KiB) Viewed 127 times
I restarted PC, then uninstalled & reinstalled Dialux, doesn't work.

Does anybody know how to fix it? Thank you very much!

MikeA
Posts: 1
Joined: Tue Apr 16, 2019 12:32 am

Re: Cannot use My Database of Dialux

Post by MikeA » Tue Apr 16, 2019 12:39 am

I am having the same issue even tried installing a previous version but to no relief.

Csuleiman
Posts: 1453
Joined: Wed Mar 07, 2012 3:07 pm

Re: Cannot use My Database of Dialux

Post by Csuleiman » Tue Apr 16, 2019 8:20 am

Hi bowen, hi MikeA,

We have already heard about this problem from other users. We will try to find a solution as soon as possible.

Best regards,
DIAL Support Team

T.Magenheimer
Posts: 1284
Joined: Thu Jul 26, 2012 10:16 am

Re: Cannot use My Database of Dialux

Post by T.Magenheimer » Thu Apr 18, 2019 3:56 pm

Dear users,

We found out in our test center that this problem is definitely caused by a Windows update.

Uninstalling the Windows update (KB4493509) (operating system build 17763.437) solved the problem.
Microsoft is currently working on a solution to the many problems caused by this update.

https://support.microsoft.com/de-de/hel ... -kb4493509

https://www.heise.de/security/meldung/P ... 01005.html

These two links are only available in German.


Best regards,
Your DIAL Support Team

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