My Database not work

Locked
mclaci
Posts: 1
Joined: Thu Nov 28, 2019 10:33 am

My Database not work

Post by mclaci » Thu Nov 28, 2019 12:32 pm

Hello,
I clicked on "Luminaire Selectoin", pop up "My Database" window, but when I try click the "open", pop up an errormessage:
"An error occured in this catalog. The value of the property 'ImportULD_mouseover' is null or undefined, not a Function object.
Please visit the Dialux forum and desrcibe under which conditions the error occured.
There may alredy be a solution to the problem.
You can find the forum... "
Now, I am here, I read the suopport team's solution, but on my PC isn't that update! Hovever I tryed it in Win10, Win7, Dialux 4.11. 4.12. 4.13! Everywhere was this problem!!!
Could you help me, if I can use the program?
Thx:
Laszlo Karpati

Csuleiman
Posts: 1772
Joined: Wed Mar 07, 2012 3:07 pm

Re: My Database not work

Post by Csuleiman » Thu Nov 28, 2019 12:39 pm

Hello Laszlo Karpati,

Please read the following article of our DIALux knowledge base to answer your question:
https://dialux4.support-en.dial.de/supp ... -database-

Best regards
Your DIAL Support Team

Locked

Who is online

Users browsing this forum: No registered users and 2 guests