Cannot use My Database of Dialux

[bowen]

Hi there,

Today, when I tried to open My Database, nothing appeared:

Screenshot - 4_12_2019 , 3_59_51 PM.png (53.83 KiB) Viewed 4183 times

Then Error message popped up:

Screenshot - 4_12_2019 , 4_01_41 PM.png (9.78 KiB) Viewed 4183 times

I restarted PC, then uninstalled & reinstalled Dialux, doesn't work.

Does anybody know how to fix it? Thank you very much!

[MikeA]

I am having the same issue even tried installing a previous version but to no relief.

[Csuleiman]

Hi bowen, hi MikeA,

We have already heard about this problem from other users. We will try to find a solution as soon as possible.

Best regards,
DIAL Support Team

[T.Magenheimer]

Dear users,

We found out in our test center that this problem is definitely caused by a Windows update.

Uninstalling the Windows update (KB4493509) (operating system build 17763.437) solved the problem.
Microsoft is currently working on a solution to the many problems caused by this update.

https://support.microsoft.com/de-de/hel ... -kb4493509

https://www.heise.de/security/meldung/P ... 01005.html

These two links are only available in German.


Best regards,
Your DIAL Support Team