dialux 4.13 project manager disappearance

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antoineamo
Posts: 5
Joined: Wed Oct 19, 2016 3:03 pm

dialux 4.13 project manager disappearance

Post by antoineamo » Wed Jul 22, 2020 1:17 pm

Hi ,

My collegue have a problem since 3 days on dialux 4.13 , indeed the infomations about the selection disapear when create a new one . :(

You need to pass the mouse on it if you wnat to see when again . ( on the left in the grey case )

Image

thanks in advance for your answer

have a great week . ;)

Antoine
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Csuleiman
Posts: 2007
Joined: Wed Mar 07, 2012 3:07 pm

Re: dialux 4.13 project manager disappearance

Post by Csuleiman » Thu Jul 23, 2020 7:13 am

Hello Antoine,

Probably the problem is related to the graphics card mode. Therefore, we recommend that you switch the graphics card mode to DIALux once. You can change it via "File" -> "Settings" -> "General options" -> tab "CAD window". Please change there from Direct3D to OpenGL or Mesa. Then restart DIALux once so that the changes take effect.
You can also change the graphics card mode by opening the Windows start menu and selecting the appropriate entry.

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Or on the other hand, maybe the problem is related to the high-resolution displays used, for which the technology of DIALux 4 is unfortunately not designed. The only workaround that could help you is to reduce the resolution of your monitor/laptop to FullHD. It is best to restart DIALux after you have adjusted the resolution.

In case the problem still exists, please uninstall all three DIALux programs from your system (see image below) and install our DIALux 4.13.0.2 version to your computer system by using the following setup. In this case all DIALux components will be newly registered.

DIALux 4.13.0.2 setup: https://b2b.dial.de/index.php/s/HePRxzOhXb6U5hG

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Best regards,
DIAL Support Team

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