Missing wall

crashes, error report
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vdm
Posts: 2
Joined: Thu Dec 01, 2022 2:36 pm

Missing wall

Post by vdm » Thu Dec 01, 2022 5:04 pm

Dear,

I was design a house and all of a sudden parts of my walls disapeared.
Can you help me?
Attachments
binnencontouren.JPG
binnencontouren.JPG (81.88 KiB) Viewed 281 times
3D 1.JPG
3D 1.JPG (29.97 KiB) Viewed 281 times
buitencontouren.JPG
buitencontouren.JPG (82.02 KiB) Viewed 281 times

T.Magenheimer
Posts: 1719
Joined: Thu Jul 26, 2012 10:16 am

Re: Missing wall

Post by T.Magenheimer » Thu Dec 01, 2022 8:12 pm

Dear vdm,

Please reduce the window once on both sides. The window probably protrudes too far into the walls on both sides and therefore cuts the hole on the other side.

If the problem still occurs, please send us the project for analysis to the mail address "Support@dial.de".

Screenshot.JPG
Screenshot.JPG (98.05 KiB) Viewed 279 times

Best regards
Your DIAL Support Team

vdm
Posts: 2
Joined: Thu Dec 01, 2022 2:36 pm

Re: Missing wall

Post by vdm » Fri Dec 02, 2022 5:05 pm

Dear,

Thank you problem solved in that corner but problem still occurs in other area.
Attachments
opening 2.JPG
opening 2.JPG (25.28 KiB) Viewed 244 times
opening 1.JPG
opening 1.JPG (24.69 KiB) Viewed 244 times

Csuleiman
Posts: 2527
Joined: Wed Mar 07, 2012 3:07 pm

Re: Missing wall

Post by Csuleiman » Mon Dec 05, 2022 7:02 am

Hello vdm,

Please provide us with the evo project file so that we can check the problem. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.

Best regards,
DIAL Support Team

Csuleiman
Posts: 2527
Joined: Wed Mar 07, 2012 3:07 pm

Re: Missing wall

Post by Csuleiman » Tue Dec 06, 2022 1:13 pm

Hello vdm,

Thank you for sending us your project file. We set the cutting depth of all windows to "fixed”. Afterwards, the missing walls are displayed again. We have sent you the edited project file via email. Please check whether you can continue working with this project status.

Best regards,
DIAL Support Team

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