Lumionous emittance pic is black

[HsinCheng]

20230204155823.png (109.99 KiB) Viewed 2151 times

hello, why the lumionous emittance pic all black? It seems background changes white to black

hope reply,tks

[Csuleiman]

Hello HsinCheng,

Please provide us with the evo project and also the luminaire file so that we can check the behaviour. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.

Best regards,
DIAL Support Team

[HsinCheng]

hello

After I upgraded to dialux 11, this happens for all new projects & all lamp,i dont know why ;-( . Even if the project was previously created with dialux 10, will also be problems opening with dialux11

email has been sent

[Csuleiman]

Hello HsinCheng,

Do you work with an Apple system or on a terminal server?

[HsinCheng]

Just at Windows 11

its my "about" info


版本 5.11.0.63836
mf_Patch4 - 0A6A3C4BD8
NVIDIA GeForce GTX 1650 SUPER/PCIe/SSE2 / 64-Bit / 计算引擎: 64-Bit 电脑
40fb17cdf6dc7eaff6fd0deff2244d77
81d95d03-c83f-4957-bbcf-61df47afb4a9

[Csuleiman]

Okay, all right. We'll take a look at your project.

[Csuleiman]

After re-installing the operating system, the problem could be solved.