problem with calculations Dialux 4.13

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koke
Posts: 2
Joined: Tue Mar 29, 2022 11:21 am

problem with calculations Dialux 4.13

Post by koke » Tue Mar 29, 2022 11:40 am

Dears,

I have a problem with dialux 4.13.
I faced 3 times, when i do light design on football field and i want change the floodlight and push the button for new calculation the calculation bar goes very quickly to 95% and after this nothing.

I attached a photo and the one file that i faced this problem.

Thank you in advance
Attachments
dialux 4.13.zip
(63.66 KiB) Downloaded 42 times
calculation.jpg
calculation.jpg (96 KiB) Viewed 728 times

T.Magenheimer
Posts: 1645
Joined: Thu Jul 26, 2012 10:16 am

Re: problem with calculations Dialux 4.13

Post by T.Magenheimer » Tue Mar 29, 2022 11:58 am

Dear koke,

Please provide us with the problematic project file and the backup file (.bak ending) so that we can check the problem directly. It would be of help if you could send us the link to this topic so that we could better assign this issue. Our email address is 'Support@dialux.com'.


Best regards,
DIAL Support Team

T.Magenheimer
Posts: 1645
Joined: Thu Jul 26, 2012 10:16 am

Re: problem with calculations Dialux 4.13

Post by T.Magenheimer » Wed Mar 30, 2022 9:53 am

Dear koke,

We have found that the calculation of the project goes through if the setting "Luminaires in no control group" is not set to 0 percent. In your attached project I have set the value to 1 percent and with this setting the project is completely calculated.

We can no longer analyze in detail why this is the case, as we have officially discontinued support and development of our DIALux 4 software.

However, we are still trying to provide a small analysis or assistance in case of such problems.


Best regards
Your DIAL Support Team

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