LumSearch Problem

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enayakatranji
Posts: 3
Joined: Wed Jul 14, 2021 5:54 pm

LumSearch Problem

Post by enayakatranji » Sun Apr 03, 2022 5:47 pm

Hello,
I have been trying to access LumSearch all day and it is giving me this error .. I'm not sure if the website is down.
Kindly help as I am in a rush to deliver a project and urgently need to access Lumsearch

Thanks
Attachments
error.png
error.png (16.4 KiB) Viewed 617 times

Csuleiman
Posts: 2458
Joined: Wed Mar 07, 2012 3:07 pm

Re: LumSearch Problem

Post by Csuleiman » Mon Apr 04, 2022 4:50 am

Hello enayakatranji,

Unfortunately, we are currently unable to reproduce the problem with the accessibility of Lumsearch. Are you still experiencing this problem today?

Best regards,
DIAL Support Team

enayakatranji
Posts: 3
Joined: Wed Jul 14, 2021 5:54 pm

Re: LumSearch Problem

Post by enayakatranji » Mon Apr 04, 2022 5:09 am

Hello,

Yes I am still unable to access it. The first page of the website opens normally, but when i search for anything / search by the filters I don't get any results and get the error page attached above...
I have tried opening Lumsearch from different devices and even using VPN still to get the same error.

Kindly help.

Csuleiman
Posts: 2458
Joined: Wed Mar 07, 2012 3:07 pm

Re: LumSearch Problem

Post by Csuleiman » Mon Apr 04, 2022 5:18 am

Hello enayakatranji,

Yes, you are right. The problem does indeed appear in the search mask. We will forward this problem directly to our developers. As soon as we receive further feedback, we will contact you again.

Best regards,
DIAL Support Team

enayakatranji
Posts: 3
Joined: Wed Jul 14, 2021 5:54 pm

Re: LumSearch Problem

Post by enayakatranji » Mon Apr 04, 2022 5:19 am

Thank you ..

Csuleiman
Posts: 2458
Joined: Wed Mar 07, 2012 3:07 pm

Re: LumSearch Problem

Post by Csuleiman » Mon Apr 04, 2022 6:17 am

Hello enayakatranji,

We have just received feedback from our developer. We indeed had a technical problem, but it should be fixed now. Everything should now be working again.

Best regards,
DIAL Support Team

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